Support, Alerts and SLA Commitments¶
Scylla Cloud services monitor your clusters and alert on any issue or potential risks to your application’s availability and resilience (due to: workloads increase, storage usage, etc.). Once the alert is raised, actions to solve the issue or to minimize the risk will be done as soon as possible, based on the issue/risk severity.
Scylla Cloud operates under specific SLA and commitments to its customers, as described here. This commitment is used to guide Scylla Cloud in designing, deploying, and maintaining your cluster, and securing its privacy and availability.
Support is 24*7, using a “follow-the-sun” model.
Note that the SLA agreement also describes customers’ responsibilities and both Scylla Cloud and Customers’ responsibilities should be fulfilled.